Frequently Asked Questions (FAQ)

  • No.

    As a 100% Cash Pay provider, I can provide you with a receipt for services rendered, also known as a Super Bill.

    However, it is important to note that I do not engage with any insurance company in ANY capacity, including documentation audits, chart audits, phone calls, etc. My documentation including my assessments and treatment plans are designed for the work we do together, and may not meet insurance standards.

    For individuals who wish to have multiple sessions per week, insurance may not reimburse you for multiple units of treatment in a week.

    It is your responsibility to verify your benefits before engaging in treatment; Grey Insight and Dr. Michael Grey are not responsible for and cannot guarantee that you will get reimbursed from your insurance providers.

  • My office is in California. However, I am duly licensed and authorized to offer Telehealth services throughout California, Florida, Idaho, Nevada, Virginia, and Vermont.

  • At this time, I do not. However, if we determine that Telehealth is not appropriate for you, we can discuss transitioning you to a provider that offers in-person sessions

  • As we begin your initial assessment, you may notice there will be quite a few questions. I truly appreciate your patience with this process! These questions help me gain a better understanding of your situation and determine how I can provide the best support for you.

    This is a safe space; you are a human being, come just as you are.

  • The duration of our therapeutic relationship truly depends on the unique aspects of our work. Therapy isn't a one-size-fits-all experience. Some individuals find benefit in a six-month commitment, while others may choose to engage for several years.

    As I always say, “You have been on this planet for X amount of years and have learned a lot of things; unlearning and processing all of that will not happen overnight.”

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.